Front Office Executive
Front Office Executive
Role Name
Front Office Executive
Department
Administration
Hiring Manager
Pasupuleti Abhishek Rao
Brief Role Description:
Narayana One Health is in the process of setting up a strategic team tasked with bringing healthcare closer to patients. The initiative involves setting up primary and secondary care services that are easily accessible to patients and are supported by hyper-responsive processes built to keep patient needs and satisfaction at the center of focus. The initiative aims to bridge the gap between care offerings of a hospital and patient’s everyday healthcare needs and provide patients access to a continuum of care tailored to their own specific healthcare needs.
The primary role of the Front Office Executive will be attending to the patients, guiding the patients, doing registrations, coordinating with the relevant department, and ensuring the smooth flow of work. Will act as a conduit for the transmission of information between care providers and Customers.
Key Responsibilities:
- Receive customers and their attendants in a welcoming manner, and answer telephone calls.
- Answering all queries by customers/attendants politely.
- Listen to the customer/attendant carefully and guide the patient in the right way.
- Taking complete details while doing the New Registrations like Permanent address, phone numbers, fax numbers, etc.,
- Guide the customers to get the investigations done properly.
- Maintain cordial relations with the customers.
- Maintain all relevant records i.e., logbook, appointment diaries, etc., properly.
- Maintain confidentiality of customers.
- Preparing MIS report and summary.
- Work with the medical staff to develop, implement and carry out improvement programs.
- Act proactively in the quality improvement program.
- Perform other duties as assigned by relevant authorities.
What is the profile of the person who will be successful in this role?
- Proficiency in verbal communication – English and Kannada/Hindi. Any local Language proficiency is an added advantage.
- Qualification – Graduate/Postgraduate.
- Experience – 0 to 2 Years.
- Demonstrated ability to work effectively in a team environment.
- Demonstrated problem-solving skills in a complex environment.
- Demonstrated effective interpersonal relations and customer service skills.
- Good organizational and time management skills.
- Ability to work effectively with people from diverse cultures and diverse socioeconomic situations.
- Basic knowledge of Microsoft Word, and MS Excel and ability to use other computer programs and applications in ways that facilitate panel management.
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