NH Integrated Care Private Ltd. (“NHIC”) is committed to respecting the privacy of every person
who
shares information with NHIC. Your privacy is important to us and we strive to take reasonable
care
and protection of the information we receive from you, the User. In this regard, we adhere to
the
various governing laws in India.
This Privacy Policy (“Privacy Policy”) applies to the collection, storage, processing,
disclosure
and transfer of your Personal Information (defined below) as per the above mentioned laws,
particularly when you use the website of www.narayanaone.health and other applications for
delivery
of services (“Applications”) operated by NHIC for any information or services (“Services”).
The terms ‘You’ or ‘Your’ refer to you as the User (registered or unregistered) of the
Applications
and/or Services and the terms ‘We’, ‘Us” and ‘Our’ refer to NHIC.
1.ACCESS
We collect Your Personal Information directly from You, from third-parties and automatically
through
our Applications. This Personal Information, for instance, would relate to the type of device
You
are using, the time that You have logged on to Our Applications, Your IP address and other
Personal
Information as listed in Clause 4 below.
You may access the Personal Information shared by You with Us, in the manner given below. You
can
further choose to share additional Personal Information with Us, by writing to Us on Our below
mentioned email id.
We keep in mind that the Personal Information shared by You is accessible to You. You can write
to
Us on the below mentioned email id in Clause 15.1.
2.CONSENT
By choosing the Opt-In option on the Applications and thereafter, by providing Us Your
personal
information or availing services of NHIC or by making use of the facilities provided by
the
Applications, it is agreed by You that You have, freely consented to the collection,
storage,
processing, disclosure and transfer of Your Personal Information in accordance with the
provisions
of this Privacy Policy, GDPR and any amendments thereof.
You acknowledge that You have provided Your Personal Information out of your free will
and
after
understanding how it will be used. You also consent that the collection, storage,
processing,
disclosure and transfer of any Personal Information shall not cause any wrongful loss to
You, if
it
is done in accordance with the provisions of this Privacy Policy. However, we shall not
be
liable
for any loss that may happen to you owing to the provision of wrongful Personal
Information
by
You.
3.CONTROL OVER YOUR PERSONAL INFORMATION
You have the right to withdraw Your consent at any point, provided such withdrawal of
the
consent is intimated to us in writing through an email at support@narayanaone.health
requesting
the same. If You wish to rectify the Personal Information that we may have collected to
offer
You personalized services and offers, as per Clause 12 of this Policy, you may write to
the
Grievance Officer, as mentioned under Clause 15.1 of this Policy, citing the reason for
such
rectification of Personal Information.
Once You withdraw Your Consent to share the Personal Information collected by Us, We
shall
have
the option not to fulfill the purposes for which the said Personal Information was
sought
and We
may restrict you from using our Services or the Applications.
4.CHANGES TO THE PRIVACY POLICY
We may update this Privacy Policy from time to time with or without advance notice.
There is
a
tab at the end of the Privacy Policy which indicates when the Privacy Policy was last
updated.
5.PERSONAL INFORMATION COLLECTED
The kinds of information that We collect about You include but are not limited to the
following:
Patient/Caregiver/Doctor/Health Care Professional Name,
Birth date/age,
Gender,
Address (including country and pin/postal code),
Phone number/mobile number,
Email address,
Physical, physiological and mental health condition, provided by You and/or your Health Care
Professional,
Personal medical records and history,
Valid financial information at time of purchase of product/service and/or online payment,
Login ID and password,
User details as provided at the time of registration or thereafter,
Records of interaction with NHIC representatives,
Your usage details such as time, frequency, duration and pattern of use, features used and
the amount of storage used,
Master and transaction data and other data stored in Your user account,
Master and transaction data and other data stored in Your user account,
Internet Protocol address, cookie data, browser type, browser language, referring URL, files
accessed, errors generated, time zone, operating system and other visitor details collected
in Our log files,
Any other information that is willingly shared by You (collectively referred to as “Personal
Information”).
6.HOW WE COLLECT PERSONAL INFORMATION
Your Personal Information may be used for various purposes including but not limited to the
following:
Patient/Caregiver/Doctor/Health Care Professional Name,
Birth date/age,
Gender,
Address (including country and pin/postal code),
Phone number/mobile number,
Email address,
Physical, physiological and mental health condition, provided by You and/or your Health Care
Professional,
Personal medical records and history,
Valid financial information at time of purchase of product/service and/or online payment,
Login ID and password,
User details as provided at the time of registration or thereafter,
Records of interaction with NHIC representatives,
Your usage details such as time, frequency, duration and pattern of use, features used and
the amount of storage used,
Master and transaction data and other data stored in Your user account,
Master and transaction data and other data stored in Your user account,
Internet Protocol address, cookie data, browser type, browser language, referring URL, files
accessed, errors generated, time zone, operating system and other visitor details collected
in Our log files,
Any other information that is willingly shared by You (collectively referred to as “Personal
Information”).
7.USE OF PERSONAL INFORMATION
Your Personal Information may be used for various purposes including but not limited to the
following:
To provide effective Services
To operate and improve the Applications and/or our Services;
To perform studies, research and analysis for improving Our information, analysis, services
and technologies; and ensuring that the content displayed are customized to Your interests
and preferences;
To contact You via phone, SMS, WhatsApp or email for appointments, technical issues, payment
reminders, deals and offers and other announcements
To send promotional mailings from Us or any of Our channel partners via SMS, WhatsApp, email
or snail mail;
To perform studies, research and analysis for improving Our information, analysis, services
and technologies; and ensuring that the content displayed are customized to Your interests
and preferences;
To perform studies, research and analysis for improving Our information, analysis, services
and technologies; and ensuring that the content displayed are customized to Your interests
and preferences;
To perform studies, research and analysis for improving Our information, analysis, services
and technologies; and ensuring that the content displayed are customized to Your interests
and preferences;
To perform studies, research and analysis for improving Our information, analysis, services
and technologies; and ensuring that the content displayed are customized to Your interests
and preferences;
To perform studies, research and analysis for improving Our information, analysis, services
and technologies; and ensuring that the content displayed are customized to Your interests
and preferences;
To perform studies, research and analysis for improving Our information, analysis, services
and technologies; and ensuring that the content displayed are customized to Your interests
and preferences;
To perform studies, research and analysis for improving Our information, analysis, services
and technologies; and ensuring that the content displayed are customized to Your interests
and preferences;
To perform studies, research and analysis for improving Our information, analysis, services
and technologies; and ensuring that the content displayed are customized to Your interests
and preferences;
8.SHARING AND TRANSFERRING OF PERSONAL INFORMATION
Once you have freely consented to share your Personal Information with us, You authorize us
to exchange,
transfer, share, part with all or any of Your Personal Information, with the Cloud Service
Provider and Our
affiliates / agents / third party service providers / partners / banks and financial
institutions or any other
persons, for the Purposes specified under this Policy or as may be required by applicable
law.
You acknowledge that it is adequate that when NHIC transfers Your Personal Information to
any other entity
within or outside Your country of residence, NHIC will place contractual obligations on the
transferee which
will oblige the transferee to adhere to the provisions of this Privacy Policy.
9.USE OF COOKIES
We may store temporary or permanent ‘cookies’ on your computer. You can erase or choose to
block these cookies from your computer. You can configure your computer’s browser to alert
you when we attempt to send you a cookie with an option to accept or refuse the cookie. If
you have turned cookies off, you may be prevented from using certain features of the
Applications. In the course of serving advertisements or optimizing services to its Users,
NHIC may allow authorized third parties to place or recognize a unique cookie on the User’s
browser/device. NHIC does not store personally identifiable information in the cookies.
Further, NHIC does not exercise control over the sites displayed as search results or links
from within its Services. These other sites may place their own cookies or other files on
Your computer, collect data or solicit personal information from You, for which NHIC is not
responsible or liable. NHIC encourages You to read the privacy policies of all external
sites.
10.SECURITY
The security of your Personal Information is important to us. We have adopted reasonable
security practices and
procedures including role-based access, password protection, encryption etc. to ensure that
the Personal
Information collected is secure. We restrict access to your Personal Information to Our and
Our affiliates’
employees, agents, third party service providers, partners, and agencies on a need to know
basis and in relation
to the Purposes as specified above in this Policy.
While We will endeavour to take all reasonable and appropriate steps to keep secure any
information which We
hold about You and prevent unauthorized access, You acknowledge that the internet is not
100% secure and that We
cannot provide any absolute assurance regarding the security of Your Personal Information.
We will not be liable
in any way in relation to any breach of security or unintended loss or disclosure of
information caused by Us in
relation to your Personal Information.
11.THIRD PARTY REFERENCES AND LINKS
During Your interactions with Us, it may happen that We provide/include reference to third
parties, and/or links
and hyperlinks of third party Applications. It may also happen that you include links and
hyperlinks of third
party Applications. The reference of such third parties or listing of such third party
external sites (by You or
by Us) does not imply endorsement of such party or site by NHIC. Such third parties and
third party sites are
governed by their own terms and conditions. We do not make any representations regarding the
availability and
performance of any of the third parties or third party sites. We are not responsible for the
content, terms of
use, privacy policies and practices of such third party Applications.
Do-not-track requests There is no standard for how online service should respond to “Do Not
Track” signals or
other mechanisms that may allow you to opt out of the collection of information across
networks of Applications
and online services. Therefore, we do not honor “Do Not Track” signals. As standards
develop, we will revisit
this issue and update this notice if our practices change.
12.RECTIFICATION / CORRECTION OF PERSONAL INFORMATION
If You need to update or correct your Personal Information, you may send updates and
corrections to us at support@narayanaone.health and we will take all
reasonable efforts to
incorporate the changes within a reasonable period of time.
13.COMPLIANCE WITH LAWS
You are not allowed to use the services of the Applications if any of the terms of this
Privacy Policy are not in accordance with the applicable laws of your country.
14.TERM OF STORAGE OF PERSONAL INFORMATION
NHIC shall store Your Personal Information at least for a period of three years from the
last date of use of the Services or Applications or for such period as may be required by
law.
15.GRIEVANCE OFFICER
We have appointed a Grievance Officer to address any concerns or grievances that You may
have regarding the processing of Your Personal Information. If you have any such grievances,
please write to our Grievance Officer at grievance.digital@narayanaone.health and Our
officer will attempt to resolve Your issues in a timely manner.